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Xpress glazing experts offer a variety of safety glass services including toughened glass installations and replacements. Toughened glass will usually shatter into small fragments instead of sharp shards when broken, making it less likely to cause severe injury and deep lacerations. This is particularly useful for certain frames such as cat flaps, glass doors and tables.

Our toughened glass normally takes three to five working days to order in for both single and double-glazed options. This glass is recommended for residential customers, as the glass shatters into relatively harmless fragments upon impact, as opposed to the larger, more dangerous shards caused by breakage of normal glass. However, due to the security risk of having a large hole when the glass has been shattered, we do not recommend this for our commercial customers, whom we offer laminate glass to instead.

Glazing Testimonials

Customer Name: Keith Perry.

Thank you for your diligent attention to the problem and your high level of communication which is much appreciated.

Customer Name: John R. Davis.

I wish to thank two of your staff for the very professional manner in which they dealt with the emergency call-out to my property. Firstly the lady who took my initial telephone call, whose name I believe was Kerry. She listened carefully to my problem and then proceeded to offer a solution giving detailed information on how to solve it. She was polite, courteous and extremely knowledgeable.
Secondly to the engineer, Tim Friedenheim, who arrived at the agreed time and immediately got on with the job. He to was extremely polite, courteous and fully understood what needed to be done to resolve the problem.
I have been involved with the training of customer service to both domestic and international companies within the United Kingdom and the USA and it always stands out when excellence is achieved in this field.

Customer Name: John R. Davis.

Frequently Asked Questions

How long will it take to complete the work?

We cannot state how long it will take us to complete a job. However, for some works we charge our labour rates per half hour. That way, if a job takes 20 minutes, you are not charged a full hour for the job. Some works may also be charged at a fixed price. Therefore, you are only charged one price even if the job runs over the estimated time to fix.

Is there a callout charge?

There is no call out fee, even if you cancel the works beforehand. However, a deposit may be required for parts purchased.

Will I be charged for the work if the Engineer can't fix the problem?

There is no charge if the problem cannot be rectified.

Would you be able to quote me on site?

Quotes given over the phone are based on the customers description of the works to be carried out. These are always subject to site survey.

Am I charged if the Engineer needs to leave site to get parts?

You will not be charged a fee if the engineer leaves site to buy parts

What's the maximum you can charge me on a labour charge?

The maximum our engineers can charge for a labour rate is 2 hours. If the engineer is on site and believes the works will take longer than the estimated time given over the phone, you will be re-quoted a fixed price or a half day rate.

Are you a local company?

All the engineers we assign to customers are locally based. However, our customer service staff are based at our head office, which may not be in your local area.

Are the Engineers sub-contractors?

Our company operates with engineers in our own vans. However, to provide an emergency service, we may also use contractors that we have partnered with to provide a more reliable service for our customers.

I don’t have sizes of the windows?

If you cannot measure the glass using a tape measure for example then we ask that you use a piece of A4 paper as a rough guestimate to the size of the window. This helps us give you a rough estimate over the phone. However, all works will be remeasured on site.

Can I come to your shop?

We do not own a shop front. The company operates a 24/7 call out service.

Toughened Glass Services

Professional Glazing Services

0330 019 6476

Free Phone : 0330 019 6476