Window Doctor - Local Glazing Services

How long will it take to complete the work?

We cannot state how long it will take us to complete a job. However, for some works we charge our labour rates per half hour. That way, if a job takes 20 minutes, you are not charged a full hour for the job. Some works may also be charged at a fixed price. Therefore, you are only charged one price even if the job runs over the estimated time to fix.

Is there a callout charge?

There is no call out fee, even if you cancel the works beforehand. However, a deposit may be required for parts purchased.

Will I be charged for the work if the Engineer can't fix the problem?

There is no charge if the problem cannot be rectified.

Would you be able to quote me on site?

Quotes given over the phone are based on the customers description of the works to be carried out. These are always subject to site survey.

Am I charged if the Engineer needs to leave site to get parts?

You will not be charged a fee if the engineer leaves site to buy parts

What's the maximum you can charge me on a labour charge?

The maximum our engineers can charge for a labour rate is 2 hours. If the engineer is on site and believes the works will take longer than the estimated time given over the phone, you will be re-quoted a fixed price or a half day rate.

Are you a local company?

All the engineers we assign to customers are locally based. However, our customer service staff are based at our head office, which may not be in your local area.

Are the Engineers sub-contractors?

Our company operates with engineers in our own vans. However, to provide an emergency service, we may also use contractors that we have partnered with to provide a more reliable service for our customers.

I don’t have sizes of the windows?

If you cannot measure the glass using a tape measure for example then we ask that you use a piece of A4 paper as a rough guestimate to the size of the window. This helps us give you a rough estimate over the phone. However, all works will be remeasured on site.

Can I come to your shop?

We do not own a shop front. The company operates a 24/7 call out service.

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